is committed to protect your privacy and your personal information. We use your personal information
for various purposes including to fulfil your orders and requests, to improve our online content.
Our primary goal in collecting information is to provide our customers and other users with superior
service and a smooth, efficient and personalised experience while using our online content.
Free Learning Points collects personal information for the following purposes:
- To address your requests for information. If you contact us, we keep a record of your correspondence
or comments, including personal information, in a file specific to you. We use this information to
help us provide you better service in the event you contact us again.
- For relationship management purposes. It includes communicating with you about the online content
you have acquired to ensure you use them in the best way possible, including via emails and
- To conduct surveys and polls. We collect personal information from individuals who volunteer to
complete surveys or participate in polls. We use this information to get to know you better,
measure satisfaction and improve our products or online content.
- To improve our online content: for instance, we analyse the use of our applications and sites
in order to identify areas and functionalities where users have difficulties and we redesign them.
- To learn about your browsing and searching activity. We collect certain personal information when
you visit our online content or services. We collect this information to improve your user experience
for your next visits (e.g., country selection or profile-focused content), help the sites run more
efficiently, to gather broad demographic information to analyse the sites’ activity and performance,
similar technologies (referred to hereinafter as "Cookies") to obtain information on the referring
website, type of browser used, the content viewed as well as the date and time of your access to the
- To provide you, through pop-ups, banners, video, emails and any other advertising format, with certain
communications and/or targeted advertising about our products, services and online content. For
- We may provide you with contextual advertising or other content, based on the content of
the visited webpage or other information we have about you, when you navigate through our
- We may collect information on your use of the online content and the services through
the use of Coolies to provide you with targeted advertising through eails, or banners/pop-ups
or other format when you visit to our online content.
We may, for instance, use location date to inform you about local promotions and activities.
To combine information obtained online and the information we collected about you offline to
create a profile of you that we may use for giving you personalised services. For example,
a user that we believe is an electrician (due notably to information provided at the time
of registration and other information obtained from third-party sources), may see electric
utilities-related advertising in the digital content and/or on third-party websites and apps
that a user with another energy-related specialty would not see. Similarly, users may see
different content on the digital content or receive different emails containing different
We may use profiling to provide you with online content which we believe corresponds to your
interests. We combine registration information, such as your work specialty and information
about your online activity (i.e. the content you seem to enjoy most) to know you better and
provide you with online content corresponding to your profile.
Personal information (also called personal data) is any information relating to an identified
or identifiable individual. An identifiable individual is one who can be identified, directly
or indirectly, in particular by reference to an identifier or to one or more factors specific
to his physical, physiological, mental, economic, cultural or social identity.
The types of personal information we process about you may include:
- identity and contact related information, such as your name, company, email address,
phone number, photo, age range, contact addresses.
- professional related information, such as customer type, job function, job title,
purchasing authority, purchasing timeframe, services and digital content; or if
you are a job candidate your educational, professional and employment background.
- your preferences such as product and service preferences, contact preferences,
marketing preferences, and as a job candidate your job interests.
- your interactions with us such as your queries, orders, claims, survey answers.
- financial related information such as bank account details, credit card information.
- online traffic data such as IP address, device and system identifiers, referring website,
type of browser used, consulted content and location, based either on your IP address or
on information transmitted by your mobile device.
- content that you have provided via online forums or otherwise.
You will be required to provide some personal information to benefit from digital content.
We will indicate it. If you do not provide this information, you may not enjoy all or part
of such online content.
We will not make automated decisions about you that may significantly affect you, unless
(1) the decision is necessary as part of a contract that we have with you, (2) we have
your explicit consent, or (3) we are required by law to use the technology. In this case,
due notice will be provided. - The duration of our relationship (e.g. contract performance
duration, account de-activation, your legitimate need to be recognized when you contact us) -
Legal requirements for keeping data - Statute of limitations
We will retain your personal information for as long as the information is needed for the
required or permitted by law. More precise information is provided in privacy notices
applicable to specific digital content. In general, data retention periods are determined
taking into consideration:
- The duration of our relationship (e.g. contract performance duration, account de-activation,
your legitimate need to be recognized when you contact us)
- Legal requirements for keeping data.
- Statute of limitations.
We share personal information with the service providers involved in our activities, with
advertising and marketing agencies, with social networks if you use their login credentials, with
We also share the information as follows:
- In connection with the provision of advertising, we may share some limited personal information
(e.g. device identifiers, Cookie identifiers) with ad exchanges or agencies that manage advertising
on third-party websites and apps on which you may see advertising.
- You may also access our digital content and/or register through the login credentials of third-party
websites (such as Facebook and LinkedIn). If you do so, we will be able to access some of the
information you registered on these social networks in order to assist you to pre-fill your
registration form to Free Learning Points’ online content. If you want to know more about the
information accessible by your contacts on these sites and how to restrict their communication,
- Where required by law or court orders or in order to protect our legal rights, we will disclose
your personal information to government agencies, regulators and competent authorities.
- In the aggregate with other information in such a way so that your identity cannot reasonably
be determined (for example, statistical compilations).
Google Analytics information
This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website
analyse how users use the site. The information generated by the cookie about your use of the website
will be transmitted to and stored by Google on servers in the United States.
In case IP-anonymisation is activated on this website, your IP address will be truncated within the
area of Member States of the European Union or other parties to the Agreement on the European
Economic Area. Only in exceptional cases will the whole IP address first be transferred to a
Google server in the USA and truncated there. The IP-anonymisation is active on this website.
Google will use this information on behalf of the operator of this website for the purpose of
evaluating your use of the website, compiling reports on website activity for website operators
and providing them with other services relating to website activity and internet usage.
The IP-address that your Browser conveys within the scope of Google Analytics will not be associated
settings on your browser, however, please note that if you do this you may not be able to use the
full functionality of this website. You can also opt-out from being tracked by Google Analytics
with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on
for your current web browser: Google Analytics Opt-out Browser Add-on.
Free Learning Points may provide links to third-party applications, products, services, or websites
for your convenience and information. If you access those links, you will leave the Free Learning
Points site. Free Learning Points does not control those third-party sites or their privacy
practices, which may differ from Free Learning Points’ practices. We do not endorse or make
any representations about third-party sites. The personal information you choose to provide or
that is collected by these third parties is not covered by the Free Learning Points Privacy
allowing the collection and use of your personal information.
We also provide social media links that enable you to share information with your social networks
and to interact with Free Learning Points on various social media sites. Your use of these links
may result in the collection or sharing of information about you. We encourage you to review
the privacy policies and the privacy settings of the social media sites with which you interact
to make sure you understand the information that may be collected, used, and shared by those
sites and to adjust these settings as you see fit.