Privacy Policy

Data Collection

Free Learning Points reserves the right to modify this Privacy Policy as needed. Free Learning Points is committed to protect your privacy and your personal information. We use your personal information for various purposes including to fulfil your orders and requests, to improve our online content.

Our primary goal in collecting information is to provide our customers and other users with superior service and a smooth, efficient and personalised experience while using our online content.

Free Learning Points collects personal information for the following purposes:

  • To address your requests for information. If you contact us, we keep a record of your correspondence or comments, including personal information, in a file specific to you. We use this information to help us provide you better service in the event you contact us again.
  • For relationship management purposes. It includes communicating with you about the online content you have acquired to ensure you use them in the best way possible, including via emails and newsletters.
  • To conduct surveys and polls. We collect personal information from individuals who volunteer to complete surveys or participate in polls. We use this information to get to know you better, measure satisfaction and improve our products or online content.
  • To improve our online content: for instance, we analyse the use of our applications and sites in order to identify areas and functionalities where users have difficulties and we redesign them.
  • To learn about your browsing and searching activity. We collect certain personal information when you visit our online content or services. We collect this information to improve your user experience for your next visits (e.g., country selection or profile-focused content), help the sites run more efficiently, to gather broad demographic information to analyse the sites’ activity and performance, and to evaluate the effectiveness of our advertising. We may use cookies and other identifiers or similar technologies (referred to hereinafter as "Cookies") to obtain information on the referring website, type of browser used, the content viewed as well as the date and time of your access to the digital content.
  • To provide you, through pop-ups, banners, video, emails and any other advertising format, with certain communications and/or targeted advertising about our products, services and online content. For instance:
    1. We may provide you with contextual advertising or other content, based on the content of the visited webpage or other information we have about you, when you navigate through our online content;
    2. We may collect information on your use of the online content and the services through the use of Coolies to provide you with targeted advertising through eails, or banners/pop-ups or other format when you visit to our online content.

We may, for instance, use location date to inform you about local promotions and activities.

To combine information obtained online and the information we collected about you offline to create a profile of you that we may use for giving you personalised services. For example, a user that we believe is an electrician (due notably to information provided at the time of registration and other information obtained from third-party sources), may see electric utilities-related advertising in the digital content and/or on third-party websites and apps that a user with another energy-related specialty would not see. Similarly, users may see different content on the digital content or receive different emails containing different advertisements or surveys. We may also use Cookies to geographically target users.

We may use profiling to provide you with online content which we believe corresponds to your interests. We combine registration information, such as your work specialty and information about your online activity (i.e. the content you seem to enjoy most) to know you better and provide you with online content corresponding to your profile.

Personal information (also called personal data) is any information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

The types of personal information we process about you may include:

  • identity and contact related information, such as your name, company, email address, phone number, photo, age range, contact addresses.
  • professional related information, such as customer type, job function, job title, purchasing authority, purchasing timeframe, services and digital content; or if you are a job candidate your educational, professional and employment background.
  • your preferences such as product and service preferences, contact preferences, marketing preferences, and as a job candidate your job interests.
  • your interactions with us such as your queries, orders, claims, survey answers.
  • financial related information such as bank account details, credit card information.
  • online traffic data such as IP address, device and system identifiers, referring website, type of browser used, consulted content and location, based either on your IP address or on information transmitted by your mobile device.
  • content that you have provided via online forums or otherwise.

    • You will be required to provide some personal information to benefit from digital content. We will indicate it. If you do not provide this information, you may not enjoy all or part of such online content.

    We will not make automated decisions about you that may significantly affect you, unless (1) the decision is necessary as part of a contract that we have with you, (2) we have your explicit consent, or (3) we are required by law to use the technology. In this case, due notice will be provided. - The duration of our relationship (e.g. contract performance duration, account de-activation, your legitimate need to be recognized when you contact us) - Legal requirements for keeping data - Statute of limitations

    We will retain your personal information for as long as the information is needed for the purposes set forth in this Privacy Policy and for any additional period that may be required or permitted by law. More precise information is provided in privacy notices applicable to specific digital content. In general, data retention periods are determined taking into consideration:

    • The duration of our relationship (e.g. contract performance duration, account de-activation, your legitimate need to be recognized when you contact us)
    • Legal requirements for keeping data.
    • Statute of limitations.

We share personal information with the service providers involved in our activities, with advertising and marketing agencies, with social networks if you use their login credentials, with third-party websites.

We also share the information as follows:

  • In connection with the provision of advertising, we may share some limited personal information (e.g. device identifiers, Cookie identifiers) with ad exchanges or agencies that manage advertising on third-party websites and apps on which you may see advertising.
  • You may also access our digital content and/or register through the login credentials of third-party websites (such as Facebook and LinkedIn). If you do so, we will be able to access some of the information you registered on these social networks in order to assist you to pre-fill your registration form to Free Learning Points’ online content. If you want to know more about the information accessible by your contacts on these sites and how to restrict their communication, we encourage you to read their terms of use and privacy policies.
  • Where required by law or court orders or in order to protect our legal rights, we will disclose your personal information to government agencies, regulators and competent authorities.
  • In other ways described in this Privacy Policy or to which you have otherwise consented.
  • In the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations).

Google Analytics information

This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address first be transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and internet usage.

The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: Google Analytics Opt-out Browser Add-on.

You should read the privacy policy of third-party websites and social media websites and adjust the privacy settings as you see fit. They are not covered by this Privacy Policy.

Free Learning Points may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the Free Learning Points site. Free Learning Points does not control those third-party sites or their privacy practices, which may differ from Free Learning Points’ practices. We do not endorse or make any representations about third-party sites. The personal information you choose to provide or that is collected by these third parties is not covered by the Free Learning Points Privacy Policy. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.

We also provide social media links that enable you to share information with your social networks and to interact with Free Learning Points on various social media sites. Your use of these links may result in the collection or sharing of information about you. We encourage you to review the privacy policies and the privacy settings of the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites and to adjust these settings as you see fit.